Thomson Reuters Legal incident

P1 - INC0074107 - Multiple alerts in cocounsel due to Cloudflare outage in US, UK and CA region

Critical Resolved View vendor source →

Thomson Reuters Legal experienced a critical incident on November 18, 2025 affecting CoCounsel Core and CoCounsel Drafting, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:01 PM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
1h 10m
Detected by Pingoru
Nov 18, 2025, 02:01 PM UTC

Affected components

CoCounsel CoreCoCounsel Drafting

Update timeline

  1. investigating Nov 18, 2025, 02:01 PM UTC

    Investigating - We are currently experiencing an issue with our CoCounsel Core, CoCounsel Drafting service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Nov 18, 2025, 03:12 PM UTC

    Resolved - Cloudflare has implemented a fix, and the incident has now been resolved