Thomson Reuters Legal incident
CoCounsel Core - Draft Skill Unavailable for the UK and EU Regions
Resolved after 1 day 4 hours, affecting CoCounsel Core - US, on November 21, 2025.
Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Nov 21, 2025, 06:38 PM UTC
Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Nov 22, 2025, 11:01 PM UTC
This incident has been resolved.
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