Thomson Reuters Legal incident

CoCounsel Core - Draft Skill Unavailable for the UK and EU Regions

Thomson Reuters Legal experienced a minor incident on November 21, 2025 affecting CoCounsel Core, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started: Nov 21, 2025, 06:38 PM UTC
Resolved: Nov 22, 2025, 11:01 PM UTC
Duration: 1d 4h
Detected by Pingoru: Nov 21, 2025, 06:38 PM UTC

Affected components

CoCounsel Core

Update timeline

investigating Nov 21, 2025, 06:38 PM UTC

Investigating - We are currently experiencing an issue with the Draft skill feature with our CoCounsel 2.0 service impacting the UK and EU regions, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
resolved Nov 22, 2025, 11:01 PM UTC

This incident has been resolved.