Thomson Reuters Legal incident
CoCounsel Australia & UK - Customers experiencing issue with the AI Assisted Research feature
Resolved after 1 day 12 hours, affecting CoCounsel Core - US, on December 19, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Dec 19, 2025, 02:17 AM UTC
We are currently experiencing degraded performance with the AI Assisted Research feature in the AU & UK regions for CoCounsel. Users may experience errors or receive a "No relevant information found" response. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”
- investigating Dec 19, 2025, 01:26 PM UTC
We are continuing to investigate this issue.
- resolved Dec 20, 2025, 02:52 PM UTC
This incident has been resolved.
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