Thomson Reuters Legal incident

CoCounsel Australia & UK - Customers experiencing issue with the AI Assisted Research feature

Minor Resolved View vendor source →

Thomson Reuters Legal experienced a minor incident on December 19, 2025 affecting CoCounsel Core, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 02:17 AM UTC
Resolved
Dec 20, 2025, 02:52 PM UTC
Duration
1d 12h
Detected by Pingoru
Dec 19, 2025, 02:17 AM UTC

Affected components

CoCounsel Core

Update timeline

  1. investigating Dec 19, 2025, 02:17 AM UTC

    We are currently experiencing degraded performance with the AI Assisted Research feature in the AU & UK regions for CoCounsel. Users may experience errors or receive a "No relevant information found" response. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.”

  2. investigating Dec 19, 2025, 01:26 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 20, 2025, 02:52 PM UTC

    This incident has been resolved.