Thomson Reuters Legal incident

AI research features within Westlaw and CoCounsel are failing

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on March 31, 2026 affecting Practical Law US and CoCounsel Core and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:53 AM UTC
Resolved
Mar 31, 2026, 12:00 PM UTC
Duration
1h 7m
Detected by Pingoru
Mar 31, 2026, 10:53 AM UTC

Affected components

Practical Law USCoCounsel CorePractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Mar 31, 2026, 10:53 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 31, 2026, 12:00 PM UTC

    This issue is resolved. AI research features are operating normally.