Thomson Reuters Legal incident

AI research features within Westlaw and CoCounsel are failing

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on March 31, 2026 affecting Practical Law US and CoCounsel Core and 1 more component, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 06:08 PM UTC
Resolved
Mar 31, 2026, 08:31 PM UTC
Duration
2h 22m
Detected by Pingoru
Mar 31, 2026, 06:08 PM UTC

Affected components

Practical Law USCoCounsel CorePractical Law CanadaCoCounsel DraftingPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ

Update timeline

  1. investigating Mar 31, 2026, 06:08 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 31, 2026, 08:31 PM UTC

    This incident has been resolved.