Thomson Reuters Legal incident

HighQ inaccessible for some instances hosted in USA

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on May 21, 2026 affecting USA HiqhQ (Collaborate), lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 03:01 PM UTC
Resolved
May 21, 2026, 03:34 PM UTC
Duration
32m
Detected by Pingoru
May 21, 2026, 03:01 PM UTC

Affected components

USA HiqhQ (Collaborate)

Update timeline

  1. investigating May 21, 2026, 03:01 PM UTC

    We are currently investigating this issue.

  2. resolved May 21, 2026, 03:34 PM UTC

    The issue affecting services in our USA datacenter has been resolved and all systems are operating normally.