Thomson Reuters Legal incident

Workflow delays impacting some UK HighQ instances

Resolved after 1 hour 35 minutes, affecting UK HighQ (Collaborate), on May 19, 2026.

investigating May 19, 2026, 10:18 AM UTC

HighQ operations are investigating delays to workflow processing for HighQ instance hosted in Azure UK

Started
May 19, 2026, 10:18 AM UTC
Resolved
May 19, 2026, 11:53 AM UTC
Duration
1h 35m
Detected by Pingoru
May 19, 2026, 10:18 AM UTC

Affected components

UK HighQ (Collaborate)

Update timeline

  1. investigating May 19, 2026, 10:18 AM UTC

    HighQ operations are investigating delays to workflow processing for HighQ instance hosted in Azure UK

  2. resolved May 19, 2026, 11:53 AM UTC

    This incident has been resolved and processing has returned to normal

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