Ongoing since 01:20 AM UTC, affecting Practical Law US and CLEAR and 1 more.
We are continuing to investigate this issue.
Affected components
Practical Law USCLEARCoCounsel Core - USPractical Law CanadaAPAC HighQ (Collaborate)Practical Law UKWestlaw USWestlaw CanadaCAN HighQ (Collaborate)Practical Law ANZ
Update timeline
- investigating Oct 27, 2026, 01:20 AM UTC
HighQ users globally are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.
- investigating Oct 27, 2026, 01:36 AM UTC
The incident is broadly affecting CIAM authentication across Thomson Reuters products. We continue to investigate the issue.
- investigating Oct 27, 2026, 01:57 AM UTC
We are continuing to investigate this issue.
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