Thomson Reuters Legal incident

One Pass Services down

Resolved after 51 minutes, affecting CoCounsel Core - US and Westlaw US and 1 more, on September 12, 2026.

investigating Sep 12, 2026, 05:48 AM UTC

Products connecting to Onepass services is having issues. We are actively investigating the issue.

Started
Sep 12, 2026, 05:48 AM UTC
Resolved
Sep 12, 2026, 06:40 AM UTC
Duration
51m
Detected by Pingoru
Sep 12, 2026, 05:48 AM UTC

Affected components

CoCounsel Core - USWestlaw USWestlaw UK

Update timeline

  1. investigating Sep 12, 2026, 05:48 AM UTC

    Products connecting to Onepass services is having issues. We are actively investigating the issue.

  2. resolved Sep 12, 2026, 06:40 AM UTC

    Services are restored at 1:10 AM CT.

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