ThinkOn incident

CGY4 - VBK - Credentials error preventing clients from connecting to service provider

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Resolved after 8 hours 12 minutes, affecting CGY4 Virtual Compute Backups, on June 12, 2026.

investigating Jun 13, 2026, 12:08 AM UTC

We are continuing to investigate this issue.

Started
Jun 12, 2026, 03:57 PM UTC
Resolved
Jun 13, 2026, 12:10 AM UTC
Duration
8h 12m
Detected by Pingoru
Jun 12, 2026, 03:57 PM UTC

Affected components

CGY4 Virtual Compute Backups

Update timeline

  1. investigating Jun 12, 2026, 03:57 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 13, 2026, 12:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 13, 2026, 12:10 AM UTC

    This issue has been resolved. We are observing successful job completions.

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