ThinkOn incident

[TOR10] - Impacted services are currently being monitored.

Critical Ongoing View vendor source →

ThinkOn is currently experiencing a critical incident affecting TOR10 Virtual Compute, which began 9h ago. The vendor's full update timeline is below.

Started
Oct 15, 2026, 06:41 PM UTC
Resolved
Ongoing
Duration
● 9h 13m
Detected by Pingoru
Oct 15, 2026, 06:41 PM UTC

Affected components

TOR10 Virtual Compute

Update timeline

  1. investigating Oct 15, 2026, 06:41 PM UTC

    Our ThinkOn engineers are currently investigating the issue.

  2. identified Oct 15, 2026, 08:26 PM UTC

    Our engineering teams have identified an issue affecting the underlying storage infrastructure, impacting service availability for workloads in the affected environment. We are working with our storage provider under a priority escalation to restore services as quickly as possible. Network and compute infrastructure checks have been completed, and recovery efforts remain focused on storage. Impact: Service availability may be affected for workloads in the impacted environment. Next Update: As significant progress or recovery milestones are reached. Customer Action: No action required at this time.

  3. identified Oct 16, 2026, 12:10 AM UTC

    We have identified an issue in one of our storage arrays and are working with our vendor to fix it. There is currently no ETA for completion. Updates will be provided on any significant progress.

  4. monitoring Oct 16, 2026, 03:40 AM UTC

    The impacted storage array and the associated infra has been restored to stability. Our team is performing health checks and monitoring. Customers can reach out to our service desk team for any issues being observed