ThinkOn incident

OTT2/OTT2E VM creation/manipulation operations error out

Major Resolved View vendor source →

ThinkOn experienced a major incident on September 2, 2026 affecting OTT2 Virtual Compute, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 02:40 PM UTC
Resolved
Sep 02, 2026, 02:49 PM UTC
Duration
8m
Detected by Pingoru
Sep 02, 2026, 02:40 PM UTC

Affected components

OTT2 Virtual Compute

Update timeline

  1. identified Sep 02, 2026, 02:40 PM UTC

    KMS server crash, causing VM creation/manipulation operations to error out. ThinkOn engineers are working to resolve the issue

  2. resolved Sep 02, 2026, 02:49 PM UTC

    Increased KMS server disk size and restart. This incident is now resolved.