The Things Industries incident

The Things Indoor Gateway Pro connectivity issues

Minor Resolved View vendor source →

The Things Industries experienced a minor incident on July 19, 2025 affecting Europe 1 (eu1) and Europe 2 (eu2) and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 07:45 PM UTC
Resolved
Jul 19, 2025, 09:28 PM UTC
Duration
1h 42m
Detected by Pingoru
Jul 19, 2025, 07:45 PM UTC

Affected components

Europe 1 (eu1)Europe 2 (eu2)North America 1 (nam1)Australia 1 (au1)Asia 1 (as1)

Update timeline

  1. identified Jul 19, 2025, 07:45 PM UTC

    The Things Indoor Gateway Pros are unable to connect to The Things Stack Cloud. We have identified the problem and working on a fix.

  2. identified Jul 19, 2025, 08:36 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 19, 2025, 09:13 PM UTC

    The Things Indoor Gateway Pros are connected. We keep monitoring.

  4. resolved Jul 19, 2025, 09:28 PM UTC

    This incident has been resolved.