The Things Industries incident

Issue with AWS-IOT integration in The Things Stack Cloud NAM1 Cluster

Resolved after 6 hours 46 minutes, affecting North America 1 (nam1), on May 6, 2026.

monitoring May 06, 2026, 04:06 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 06, 2026, 10:43 AM UTC
Resolved
May 06, 2026, 05:30 PM UTC
Duration
6h 46m
Detected by Pingoru
May 06, 2026, 10:43 AM UTC

Affected components

North America 1 (nam1)

Update timeline

  1. identified May 06, 2026, 10:43 AM UTC

    We have identified an issue causing increased failure rates in AWS IoT application package messages in The Things Stack Cloud NAM1 Cluster. Our engineering team is actively working on a resolution. Impact: Users may experience intermittent disruptions with AWS IoT integration during this time. We apologise for the inconvenience and will post updates here as we make progress.

  2. monitoring May 06, 2026, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 05:30 PM UTC

    This incident has been resolved.

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