The Things Industries incident

Issue with AWS-IOT integration in The Things Stack Cloud NAM1 Cluster

The Things Industries experienced a minor incident on May 6, 2026 affecting North America 1 (nam1), lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2026, 10:43 AM UTC
Resolved: May 06, 2026, 05:30 PM UTC
Duration: 6h 46m
Detected by Pingoru: May 06, 2026, 10:43 AM UTC

Affected components

North America 1 (nam1)

Update timeline

identified May 06, 2026, 10:43 AM UTC

We have identified an issue causing increased failure rates in AWS IoT application package messages in The Things Stack Cloud NAM1 Cluster. Our engineering team is actively working on a resolution. Impact: Users may experience intermittent disruptions with AWS IoT integration during this time. We apologise for the inconvenience and will post updates here as we make progress.
monitoring May 06, 2026, 04:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved May 06, 2026, 05:30 PM UTC

This incident has been resolved.