The Things Industries incident
TTIG Pro cellular connectivity issues in United States and Canada
Resolved after 16 minutes, affecting Cellular data for The Things Industries gateways, on April 24, 2025.
Most gateways are coming back online. We're monitoring closely. For avoid cellular connectivity issues, make sure to connect the gateway also via WiFi or ethernet. See https://www.thethingsindustries.com/docs/hardware/gateways/models/thethingsindoorgatewaypro/#connection-settings for more information.
Affected components
Update timeline
- identified Apr 24, 2025, 08:37 AM UTC
The Things Indoor Gateway Pros in United States and Canada that are (only) using the cellular backhaul may suffer from cellular connectivity issues. The underlying issue started at 05:47 UTC. The cause is an incident at our MVNO Soracom. See https://status.soracom.io/incidents/287968 for more up-to-date information.
- monitoring Apr 24, 2025, 08:52 AM UTC
Most gateways are coming back online. We're monitoring closely. For avoid cellular connectivity issues, make sure to connect the gateway also via WiFi or ethernet. See https://www.thethingsindustries.com/docs/hardware/gateways/models/thethingsindoorgatewaypro/#connection-settings for more information.
- resolved Apr 24, 2025, 08:53 AM UTC
This incident has been resolved.
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