The Things Industries incident
The Things Indoor Gateway Pro connectivity issues in TTSC NAM1 cluster
Resolved after 3 hours 2 minutes, affecting North America 1 (nam1), on July 24, 2026.
All affected The Things Indoor Gateway Pros connected via Cellular in the United States and Canada have successfully reconnected and are now online.
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Affected components
Update timeline
- investigating Jul 24, 2026, 11:38 AM UTC
We are currently investigating an issue affecting TTIG Pro gateway connectivity in the The Things Stack Cloud NAM1 region. We sincerely apologise for any inconvenience this may cause. Our engineering team is actively investigating the issue and is closely monitoring the situation. We will provide further updates as more information becomes available.
- identified Jul 24, 2026, 11:47 AM UTC
About 300 The Things Indoor Gateway Pros that are connected via Cellular in the United States or Canada are offline. This is because of an outage of our Cellular data provider. We are monitoring here: https://status.soracom.io/incidents/388301#activity-id-804909
- resolved Jul 24, 2026, 02:41 PM UTC
All affected The Things Indoor Gateway Pros connected via Cellular in the United States and Canada have successfully reconnected and are now online.
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