The Things Industries incident

Misleading license expiry notification

Resolved after 13 hours, on April 23, 2025.

resolved Apr 24, 2025, 11:01 AM UTC

We identified an issue where users were shown a notification stating that the license for The Things Stack Cloud was expiring soon. This message was incorrect and not related to any active subscriptions held by the users. The notification should not have been displayed and has since been resolved.

Started
Apr 23, 2025, 10:00 PM UTC
Resolved
Apr 24, 2025, 11:00 AM UTC
Duration
13h
Detected by Pingoru
Apr 23, 2025, 10:00 PM UTC

Update timeline

  1. resolved Apr 24, 2025, 11:01 AM UTC

    We identified an issue where users were shown a notification stating that the license for The Things Stack Cloud was expiring soon. This message was incorrect and not related to any active subscriptions held by the users. The notification should not have been displayed and has since been resolved.

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