The Things Industries incident
Issue accessing entity pages in The Things Stack Console (nam1 cluster)
Minor Vendor's status page →
Resolved after 2 days 1 hour, affecting North America 1 (nam1), on July 19, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
North America 1 (nam1)
Update timeline
- investigating Jul 19, 2025, 05:36 AM UTC
We are currently investigating this issue.
- identified Jul 19, 2025, 06:46 AM UTC
We are deploying a fix.
- monitoring Jul 19, 2025, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jul 19, 2025, 02:12 PM UTC
We have increased the resources for the Proxy services to accommodate the spike in traffic. However, the issue still persists. Our team is continuing to investigate the root cause.
- monitoring Jul 20, 2025, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 06:58 AM UTC
This incident has been resolved.
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