The Things Industries incident

Gateways disconnected from The Things Stack Cloud in the nam1 cluster

Minor Resolved View vendor source →

The Things Industries experienced a minor incident on July 19, 2025 affecting North America 1 (nam1), lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 08:42 PM UTC
Resolved
Jul 20, 2025, 03:56 AM UTC
Duration
7h 14m
Detected by Pingoru
Jul 19, 2025, 08:42 PM UTC

Affected components

North America 1 (nam1)

Update timeline

  1. investigating Jul 19, 2025, 08:42 PM UTC

    Gateways are unable to connect to The Things Stack Cloud. We have identified the problem and working on a fix.

  2. monitoring Jul 19, 2025, 09:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2025, 03:56 AM UTC

    This incident has been resolved.