The Things Industries incident

Issue accessing entity pages in The Things Stack Console (nam1 cluster)

Minor Resolved View vendor source →

The Things Industries experienced a minor incident on July 19, 2025 affecting North America 1 (nam1), lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2025, 05:36 AM UTC
Resolved
Jul 21, 2025, 06:58 AM UTC
Duration
2d 1h
Detected by Pingoru
Jul 19, 2025, 05:36 AM UTC

Affected components

North America 1 (nam1)

Update timeline

  1. investigating Jul 19, 2025, 05:36 AM UTC

    We are currently investigating this issue.

  2. identified Jul 19, 2025, 06:46 AM UTC

    We are deploying a fix.

  3. monitoring Jul 19, 2025, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Jul 19, 2025, 02:12 PM UTC

    We have increased the resources for the Proxy services to accommodate the spike in traffic. However, the issue still persists. Our team is continuing to investigate the root cause.

  5. monitoring Jul 20, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 21, 2025, 06:58 AM UTC

    This incident has been resolved.