The Things Industries incident

Gateways disconnected from The Things Stack Cloud in the nam1 cluster

Major Resolved View vendor source →

The Things Industries experienced a major incident on July 20, 2025 affecting North America 1 (nam1), lasting 18h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 12:38 PM UTC
Resolved
Jul 21, 2025, 07:00 AM UTC
Duration
18h 21m
Detected by Pingoru
Jul 20, 2025, 12:38 PM UTC

Affected components

North America 1 (nam1)

Update timeline

  1. investigating Jul 20, 2025, 12:38 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 21, 2025, 07:00 AM UTC

    This incident has been resolved.