Thanx incident

Ordering Experience Degradation

Resolved on May 5, 2025.

resolved May 05, 2025, 10:46 PM UTC

Between 12:05pm and 2:30pm PT, some orders were unable to be placed and returned errors related to card registration failures. This issue has now been resolved. Our team is continuing to monitor and will be investigating insulation to avoid card registration issues going forward.

Started
May 05, 2025, 10:46 PM UTC
Resolved
May 05, 2025, 10:46 PM UTC
Duration
–
Detected by Pingoru
May 05, 2025, 10:46 PM UTC

Update timeline

  1. resolved May 05, 2025, 10:46 PM UTC

    Between 12:05pm and 2:30pm PT, some orders were unable to be placed and returned errors related to card registration failures. This issue has now been resolved. Our team is continuing to monitor and will be investigating insulation to avoid card registration issues going forward.

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