Thanx experienced a minor incident on August 21, 2026, lasting 5d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 21, 2026, 06:39 PM UTC
We're aware of a delay affecting the availability of the latest reporting data in the dashboard, currently running a few hours behind. No data has been lost. This may also cause campaign audience targeting to reflect slightly delayed customer activity on automated campaigns. However, scheduled one-time campaigns are still sending on time. Our engineering team has identified the cause and is actively working to close the gap.
- monitoring Aug 22, 2026, 11:43 AM UTC
The delay affecting availability of latest reporting data has been resolved. We are actively monitoring to see if this holds over a longer period of time before marking this as resolved.
- resolved Aug 27, 2026, 12:04 AM UTC
The delay was kept at an acceptable level and has since subsided; the issue is resolved.