Textline Outage History

Textline is up right now

Textline had 14 outages in the last 2 years totaling 405h 42m of downtime — averaging 0.6 incidents per month.

There were 14 Textline outages since September 21, 2024 totaling 405h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.textline.com

Minor September 2, 2026

Database Load Issues

Detected by Pingoru
Sep 02, 2026, 08:17 PM UTC
Resolved
Sep 03, 2026, 08:54 AM UTC
Duration
12h 36m
Affected: Textline Web Application
Timeline · 4 updates
  1. identified Sep 02, 2026, 08:17 PM UTC

    Textline is currently under extreme database load. Engineering is working to re-route load to resolve the issue.

  2. monitoring Sep 03, 2026, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 03, 2026, 12:19 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 03, 2026, 08:54 AM UTC

    Database tasks have been remapped to an isolated reader to handle peak load without application disruption.

Read the full incident report →

Minor July 30, 2026

Notifications Delayed

Detected by Pingoru
Jul 30, 2026, 08:01 PM UTC
Resolved
Jul 30, 2026, 08:26 PM UTC
Duration
24m
Affected: Textline Web Application
Timeline · 3 updates
  1. identified Jul 30, 2026, 08:01 PM UTC

    A burst in notification traffic has caused delays with email notification delivery. The cause has been identified and remediation is underway.

  2. monitoring Jul 30, 2026, 08:12 PM UTC

    Problematic traffic has been cleared from system queues and all systems are operating normally.

  3. resolved Jul 30, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Login Issue

Detected by Pingoru
Jun 08, 2026, 06:22 PM UTC
Resolved
Jun 09, 2026, 04:21 PM UTC
Duration
21h 59m
Affected: Textline Web Application
Timeline · 3 updates
  1. investigating Jun 08, 2026, 06:22 PM UTC

    A small number of customers have reported an issue with authentication failures into the application. The investigation is ongoing.

  2. monitoring Jun 08, 2026, 07:50 PM UTC

    Root cause analysis is ongoing but authorization issues have been resolved, per customer reports.

  3. resolved Jun 09, 2026, 04:21 PM UTC

    The incident has been resolved with the root cause identified as of 9:30 PM PT on 6/8/26. A faulty database migration created a race condition for a subset of records, creating various errors across a minority of users. No messages were lost.

Read the full incident report →

Notice May 14, 2026

Service Disruption: Message Functionality Issues

Detected by Pingoru
May 14, 2026, 01:02 PM UTC
Resolved
May 14, 2026, 02:14 PM UTC
Duration
1h 12m
Affected: Textline Web Application
Timeline · 3 updates
  1. identified May 14, 2026, 01:02 PM UTC

    A scheduled release caused an issue which prevented many customers from sending a message within the Textline Web Application. We are currently working on a fix to restore the application to the correct version.

  2. monitoring May 14, 2026, 01:18 PM UTC

    A fix has been released and we are currently monitoring the application. No incoming messages have been lost.

  3. resolved May 14, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

Service Disruption: Application Functionality Issues

Detected by Pingoru
Apr 27, 2026, 01:04 PM UTC
Resolved
Apr 27, 2026, 12:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 27, 2026, 01:04 PM UTC

    Earlier today, a configuration error during a scheduled update caused some features within the Textline Web Application to behave unexpectedly for some users. We have successfully deployed a fix to restore the application to the correct version. Systems are now fully operational. If you are still seeing issues, please refresh your browser. We apologize for the inconvenience and are taking steps to prevent this type of deployment error in the future.

Read the full incident report →

Minor February 18, 2026

Twilio Update Incompatibility

Detected by Pingoru
Feb 18, 2026, 10:07 PM UTC
Resolved
Feb 18, 2026, 11:16 PM UTC
Duration
1h 9m
Affected: Textline Web ApplicationTwilio SMS
Timeline · 3 updates
  1. identified Feb 18, 2026, 10:07 PM UTC

    An update was recently applied to meet new Twilio 10DLC registrations which is causing intermittent errors in the application. The update is being rolled back until further analysis can be completed.

  2. monitoring Feb 18, 2026, 10:09 PM UTC

    A fix has been applied and the situation is being monitored.

  3. resolved Feb 18, 2026, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 3, 2025

Recurring 'Unauthorized Action' Error Blocking Account Access

Detected by Pingoru
Oct 03, 2025, 07:01 PM UTC
Resolved
Oct 03, 2025, 11:05 PM UTC
Duration
4h 3m
Affected: Textline Web Application
Timeline · 4 updates
  1. investigating Oct 03, 2025, 07:01 PM UTC

    Some customers are seeing a recurring “Unauthorized action. Please reload to continue” error, preventing account access. Textline engineering is aware of the affected accounts and is actively working to resolve.

  2. investigating Oct 03, 2025, 07:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 03, 2025, 10:20 PM UTC

    A fix has been implemented and we are monitoring for results.

  4. resolved Oct 03, 2025, 11:05 PM UTC

    This incident has been resolved. If you still experience the issue, clearing your browser cache has been a proven solution.

Read the full incident report →

Minor October 3, 2025

Twilio Messaging Latency

Detected by Pingoru
Oct 03, 2025, 04:04 PM UTC
Resolved
Oct 03, 2025, 06:55 PM UTC
Duration
2h 51m
Affected: Twilio SMSTwilio MMS
Timeline · 2 updates
  1. monitoring Oct 03, 2025, 04:04 PM UTC

    There is an ongoing situation impacting Twilio’s SMS and MMS services. Their monitoring systems have detected an increase in 500 errors, which means some messages may fail to send or experience delays. Twilio’s engineering team is actively investigating the issue and working to resolve it as quickly as possible.

  2. resolved Oct 03, 2025, 06:55 PM UTC

    The incident impacting MMS, SMS, OTT, Voice Insights, Verify and Lookup in US1 has been resolved and systems are operating normally at this time.

Read the full incident report →

Notice September 30, 2025

Textline Application Latency

Detected by Pingoru
Sep 30, 2025, 05:55 PM UTC
Resolved
Oct 03, 2025, 04:03 PM UTC
Duration
2d 22h
Affected: Textline Web Application
Timeline · 6 updates
  1. investigating Sep 30, 2025, 05:55 PM UTC

    Textline is experiencing extreme message load. Resources are being scaled up to manage the increased volume.

  2. identified Sep 30, 2025, 05:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2025, 06:21 PM UTC

    Resources have been scaled up to meet increased volume. No messages were lost during the spike in volume.

  4. monitoring Oct 01, 2025, 08:14 PM UTC

    Delay to incoming messages has been reported and is under investigation.

  5. monitoring Oct 02, 2025, 11:04 PM UTC

    Continued monitoring is being performed. A zero-downtime infrastructure upgrade is scheduled for Friday, October 3rd to isolate resources to ensure isolation between message volume and message delivery.

  6. resolved Oct 03, 2025, 04:03 PM UTC

    Infrastructure has been updated and application latency is no longer observed.

Read the full incident report →

Minor August 21, 2025

US East Coast - Internet Performance Issue

Detected by Pingoru
Aug 21, 2025, 06:50 PM UTC
Resolved
Aug 21, 2025, 10:56 PM UTC
Duration
4h 5m
Affected: AWS rds-us-east-1Cloudflare Firewall
Timeline · 3 updates
  1. investigating Aug 21, 2025, 06:50 PM UTC

    Large scale providers in the greater Virginia area (a backbone of all U.S. based internet services) are experiencing significant network performance issues. The Textline application is running within normal performance parameters, but web requests traversing the internet between the Textline application and users may be impacted.

  2. investigating Aug 21, 2025, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 21, 2025, 10:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 13, 2025

Account Misclassification - HIPAA

Detected by Pingoru
Aug 13, 2025, 01:32 PM UTC
Resolved
Aug 13, 2025, 07:43 PM UTC
Duration
6h 10m
Affected: Textline Web Application
Timeline · 3 updates
  1. investigating Aug 13, 2025, 01:32 PM UTC

    A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.

  2. monitoring Aug 13, 2025, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2025, 07:43 PM UTC

    The issue is fully resolved and messaging credits will be applied to impacted accounts.

Read the full incident report →

Major December 2, 2024

Application Slow To Respond

Detected by Pingoru
Dec 02, 2024, 06:31 PM UTC
Resolved
Dec 02, 2024, 07:37 PM UTC
Duration
1h 6m
Affected: Textline Web Application
Timeline · 3 updates
  1. investigating Dec 02, 2024, 06:31 PM UTC

    We are currently investigating this issue.

  2. identified Dec 02, 2024, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 02, 2024, 07:37 PM UTC

    Fix has been implemented and the site is back to normal. The issue was related to a cloud provider change that was recently implemented. New alerting has been added to prevent future incidents related to this issue.

Read the full incident report →

Minor September 21, 2024

Vonage URL blocking

Detected by Pingoru
Sep 21, 2024, 08:00 PM UTC
Resolved
Sep 30, 2024, 01:35 PM UTC
Duration
8d 17h
Affected: Vonage API Outbound SMS
Timeline · 3 updates
  1. investigating Sep 26, 2024, 02:27 PM UTC

    Vonage is experiencing a rise in fraud messaging from other users. As a result, they are blocking any message that contains a URL. Messages sent with a URL will return with a delivery error. If you need to send URLs and are using Vonage/Nexmo, message the Textline team as there is a possibility to whitelist your URLs.

  2. investigating Sep 26, 2024, 02:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 07, 2024, 01:35 PM UTC

    Vonage has removed the URL block on outbound SMS.

Read the full incident report →