Textline experienced a notice incident on September 30, 2025 affecting Textline Web Application, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 05:55 PM UTC
Textline is experiencing extreme message load. Resources are being scaled up to manage the increased volume.
- identified Sep 30, 2025, 05:56 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 30, 2025, 06:21 PM UTC
Resources have been scaled up to meet increased volume. No messages were lost during the spike in volume.
- monitoring Oct 01, 2025, 08:14 PM UTC
Delay to incoming messages has been reported and is under investigation.
- monitoring Oct 02, 2025, 11:04 PM UTC
Continued monitoring is being performed. A zero-downtime infrastructure upgrade is scheduled for Friday, October 3rd to isolate resources to ensure isolation between message volume and message delivery.
- resolved Oct 03, 2025, 04:03 PM UTC
Infrastructure has been updated and application latency is no longer observed.