Text Request incident
Potential Login issues on Chrome Extension, Mobile App, and Desktop App
Resolved after 1 hour 29 minutes, affecting Core Connectivity, on April 28, 2026.
The potential login issues on Chrome Extension, Mobile App, and Desktop App have been resolved.
Affected components
Update timeline
- investigating Apr 28, 2026, 12:40 PM UTC
We are aware that a subset of users may have issues logging in to the Chrome Extension, Mobile App, and/or Desktop App. Currently the workaround would be to login directly to https://app.textrequest.com/app/login via a web browser.
- investigating Apr 28, 2026, 01:08 PM UTC
We are quickly working resolve the potential login issues for some users on the Chrome Extension, Mobile app, and/or Desktop App. As we release this fix there may be a brief disruption to connectivity for some users.
- monitoring Apr 28, 2026, 01:25 PM UTC
We are monitoring our fix and believe that all login issues should be resolved at this time. If you have any further issues please reach out to our support team: Call or Text: (423)218-0111 Email: [email protected]
- resolved Apr 28, 2026, 02:10 PM UTC
The potential login issues on Chrome Extension, Mobile App, and Desktop App have been resolved.
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