Login Issues

Update timeline

1. investigating Apr 10, 2026, 01:42 PM UTC

   We have been made aware that some users are experiencing issues logging in or being logged out consistently this morning. We are investigating and working to resolve all underlying issues.

2. investigating Apr 10, 2026, 02:59 PM UTC

   While we continue to work diligently to resolve all potential login frustrations, we have identified that if a user is having issues logging in that the following steps often help: Navigate to https://app.textrequest.com/app/login Try to login Set up any needed MFA requirements Try logging back in the way you were trying previously

3. investigating Apr 10, 2026, 03:53 PM UTC

   We are continuing to work diligently to resolve all potential login frustrations. Right now many users having issues logging in report the following steps often help: Navigate to https://app.textrequest.com/app/login Try to login Set up any needed MFA requirements Try logging back in the way you were trying previously Regular updates will continue until desired behavior is restored.

4. monitoring Apr 10, 2026, 05:10 PM UTC

   We have released a fix to help with the logging out of user. We are closely monitoring to ensure the expected and desired behavior occurs. I you are still having issues logging in please try the following: Navigate to https://app.textrequest.com/app/login Try to login Set up any needed MFA requirements Try logging back in the way you were trying previously

5. resolved Apr 10, 2026, 05:40 PM UTC

   At this time we believe all issue have been resolved.