Text Request incident

Autoresponder Sending Outside Expected Times

Resolved after 19 hours 40 minutes, affecting CORE FUNCTIONALITY and Autoresponders, on December 18, 2025.

monitoring Dec 19, 2025, 01:35 PM UTC

The autoresponder is believed to be working as expected. We are continuing to monitor the recently implemented fixes to ensure the expected behavior holds.

Started
Dec 18, 2025, 07:15 PM UTC
Resolved
Dec 19, 2025, 02:55 PM UTC
Duration
19h 40m
Detected by Pingoru
Dec 18, 2025, 07:15 PM UTC

Affected components

CORE FUNCTIONALITYAutoresponders

Update timeline

  1. investigating Dec 18, 2025, 07:15 PM UTC

    We have identified that some Autoresponders are sending outside of the expected/scheduled time frames. Our team is actively working to resolve the issue. If you do not wish for it to potentially send we would suggest that you manually toggle it off and on while we work to resolve the issue.

  2. monitoring Dec 19, 2025, 01:35 PM UTC

    The autoresponder is believed to be working as expected. We are continuing to monitor the recently implemented fixes to ensure the expected behavior holds.

  3. resolved Dec 19, 2025, 02:55 PM UTC

    At this time the Autoresponder is working as expected.

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