TeleSign incident
Phone ID - Sim Swap, Contact Match and Subscriber Status Service Alert - Canada
Ongoing since 08:42 AM UTC.
Date: 08/11/2026 Start Time: 00:00 PST End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
Update timeline
- identified Nov 08, 2026, 08:42 AM UTC
Date: 08/11/2026 Start Time: 00:00 PST End Time: Ongoing We received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
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