TeleSign incident
Operator Alert - Venezuela (VE) - Telcel C.A. (Movistar) (734/04)
Resolved after 2 hours 3 minutes, affecting NA & LATAM - All countries, on November 10, 2026.
Start Time: 07:54 AM - 11/10/2026 End Time: 09:37 AM - 11/10/2026 Network issues previously reported for Venezuela (VE) - Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Venezuela (VE) - Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01269294
Affected components
Update timeline
- investigating Nov 10, 2026, 04:01 PM UTC
Start Time: 07:54 AM - 11/10/2026 End Time: Ongoing We are currently observing a quality degradation towards Venezuela (VE) - Telcel C.A. (Movistar) (734/04) in Venezuela (VE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01269294
- investigating Nov 10, 2026, 04:04 PM UTC
We are continuing to investigate this issue.
- resolved Nov 10, 2026, 06:05 PM UTC
Start Time: 07:54 AM - 11/10/2026 End Time: 09:37 AM - 11/10/2026 Network issues previously reported for Venezuela (VE) - Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Venezuela (VE) - Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01269294
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