TeleSign experienced a minor incident on September 1, 2026 affecting Mexico, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 04:33 AM UTC
Start Time: 03:48 PM PST - 08/31/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Mexico (MX). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01228645
- resolved Sep 02, 2026, 11:40 AM UTC
Start Time: 03:48 PM PST - 08/31/26 End Time: 02:43 PM PST - 09/02/26 Previously reported issues with 2-Way SMS delivery toward Mexico (MX) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01228645