TeleSign incident
Quality degradation - Colombia (CO) - Multiple MNO's - [08/30/26]
TeleSign experienced a minor incident on August 30, 2026 affecting Colombia, lasting 15h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 30, 2026, 02:39 PM UTC
Date: 08/30/26 Start Time: 07:13 AM PDT End Time: Ongoing Summary: We currently experience quality degradation toward Colombia (CO) - Multiple MNO's. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Our competent teams are working on solving this issue. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Aug 31, 2026, 06:32 AM UTC
Date: 08/30/26 Start Time: 07:13 PDT End Time: 20:11 PDT We received notification that the network issues previously reported by Colombia (CO) - Multiple MNO's from Colombia (CO) have been resolved. Multiple MNO's end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].