TeleSign incident

Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05) [08/23/26]

Major Resolved View vendor source →

TeleSign experienced a major incident on August 24, 2026 affecting Saudi Arabia, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 02:28 AM UTC
Resolved
Aug 24, 2026, 06:57 AM UTC
Duration
4h 29m
Detected by Pingoru
Aug 24, 2026, 02:28 AM UTC

Affected components

Saudi Arabia

Update timeline

  1. investigating Aug 24, 2026, 02:28 AM UTC

    Start Time: 19:23 PM PDT - 08/23/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01224542]

  2. resolved Aug 24, 2026, 06:57 AM UTC

    Start Time: 07:23PM PDT - 08/23/26 End Time: 09:10PM PDT - 08/23/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01224542]