TeleSign incident

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) - 08/19/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on August 20, 2026 affecting EMEA - All countries, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 05:40 AM UTC
Resolved
Aug 20, 2026, 09:38 AM UTC
Duration
3h 58m
Detected by Pingoru
Aug 20, 2026, 05:40 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Aug 20, 2026, 05:40 AM UTC

    Start Time: 10:34PM PDT - 08/19/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01222879

  2. resolved Aug 20, 2026, 09:38 AM UTC

    Start Time: 10:34PM PDT - 08/19/26 End Time: 1:30AM PDT - 08/20/26 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01222879