TeleSign incident

Operator Alert - Ghana (GH) - ScanCom Ltd (MTN) (620/01) - 10/06/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 6, 2026 affecting EMEA - All countries, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 07:06 PM UTC
Resolved
Oct 06, 2026, 10:10 PM UTC
Duration
3h 4m
Detected by Pingoru
Oct 06, 2026, 07:06 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 06, 2026, 07:06 PM UTC

    Start Time: 11:59 AM PDT - 10/06/26 End Time: Ongoing We are currently observing a quality degradation towards ScanCom Ltd (MTN) (620/01) in Ghana (GH), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01248658

  2. resolved Oct 06, 2026, 10:10 PM UTC

    Start Time: 11:59 AM PDT - 10/06/26 End Time: 14:49 PDT - 10/06/26 Network issues previously reported for ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) (620/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01248658