TeleSign experienced a minor incident on September 9, 2026 affecting Colombia, lasting 19h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 12:18 PM UTC
Start Time: 05:10 am PDT - 09/09/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01233464
- resolved Sep 10, 2026, 07:28 AM UTC
Start Time: 05:10AM PDT - 09/09/26 End Time: 05:20 AM PDT - 09/09/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO). have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF01233464