TeleSign experienced a minor incident on July 19, 2026 affecting EMEA - All countries, lasting 14h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2026, 08:41 PM UTC
Start Time: 01:00PM PDT - 07/19/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Netherlands (NL) . Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01206060
- resolved Jul 20, 2026, 11:18 AM UTC
Start Time: 01:00PM PDT - 07/19/26 End Time: 02:30AMPDT - 07/20/26 Previously reported issues with 2-Way SMS delivery toward Netherlands (NL) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01206060