TeleSign incident

Operator Alert - South Africa (ZA) - MTN (655/10) - 7/8/26

Notice Resolved View vendor source →

TeleSign experienced a notice incident on July 9, 2026 affecting EMEA - All countries, lasting 2h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 06:22 AM UTC
Resolved
Jul 09, 2026, 08:48 AM UTC
Duration
2h 25m
Detected by Pingoru
Jul 09, 2026, 06:22 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Jul 09, 2026, 06:22 AM UTC

    Start Time: 10:18 PM PDT - 7/8/26 End Time: Ongoing We received notification that MTN (655/10) from South Africa (ZA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01200758

  2. resolved Jul 09, 2026, 08:48 AM UTC

    Start Time: 10:18 PM PDT - 7/8/26 End Time: 01:06 AM PDT - 7/9/26 We received notification that the network issues previously reported by MTN (655/10) from South Africa (ZA) have been resolved. MTN (655/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01200758