TeleSign incident

Service disruption for Phone ID Sim Swap and Porting History in Colombia

Notice Resolved View vendor source →

TeleSign experienced a notice incident on July 6, 2026 affecting Colombia and Colombia, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 06:36 PM UTC
Resolved
Jul 06, 2026, 08:14 PM UTC
Duration
1h 38m
Detected by Pingoru
Jul 06, 2026, 06:36 PM UTC

Affected components

ColombiaColombia

Update timeline

  1. investigating Jul 06, 2026, 06:36 PM UTC

    We have received notification that services for Phone ID Sim Swap and Porting History addons in Colombia are experiencing delays. We will inform you as soon as we receive a resolution.

  2. resolved Jul 06, 2026, 08:14 PM UTC

    Date: 07/06/26 Start Time: 10:38 AM PDT End Time: 12:23 PM PDT We received notification from our partner that the issue previously noticed for Phone ID Sim Swap and Porting History addons in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.