TeleSign incident

Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05)

Major Resolved View vendor source →

TeleSign experienced a major incident on July 4, 2026 affecting Saudi Arabia, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2026, 07:05 AM UTC
Resolved
Jul 04, 2026, 11:13 AM UTC
Duration
4h 7m
Detected by Pingoru
Jul 04, 2026, 07:05 AM UTC

Affected components

Saudi Arabia

Update timeline

  1. investigating Jul 04, 2026, 07:05 AM UTC

    Start Time: 00:04 PT - 07/04/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01198277

  2. resolved Jul 04, 2026, 11:13 AM UTC

    Start Time: 00:04 PT - 07/04/26 End Time: 04:04 PT - 07/04/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01198277