TeleSign incident
Operator Alert - Kuwait (KW) - STC (Viva) (419/04)
TeleSign experienced a minor incident on June 9, 2026 affecting EMEA - All countries, lasting 8h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2026, 01:39 AM UTC
Start Time: 06:35 PM PDT - 06/08/26 End Time: Ongoing We received notification that STC (Viva) (419/04) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184320
- resolved Jun 09, 2026, 09:56 AM UTC
Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320