TeleSign incident
Phone ID SimSwap, Contact Match and Number deactivation Service Alert - United Kingdom
TeleSign experienced a minor incident on June 5, 2026 affecting EMEA - All countries and United Kingdom and 1 more component, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2026, 10:36 AM UTC
Start Time: 9:34 UTC End Time: Ongoing We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in [Country Name], which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Jun 08, 2026, 08:57 AM UTC
Date: 06/05/2026 Start Time: 9:34 UTC End Time: 18:30 UTC We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.