TeleSign incident
Contact and Subscriber status Service Alert - Brazil
TeleSign experienced a major incident on June 3, 2026 affecting NA & LATAM - All countries and Subscriber status, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 01:39 PM UTC
Date: 06/03/2026 Start Time: 12:38 UTC End Time: Ongoing We received notification from our partner that Contact and Subscriber status is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Jun 03, 2026, 09:21 PM UTC
Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.