TeleSign incident

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) 05/30/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 31, 2026 affecting EMEA - All countries, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2026, 05:12 AM UTC
Resolved
May 31, 2026, 09:43 AM UTC
Duration
4h 31m
Detected by Pingoru
May 31, 2026, 05:12 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 31, 2026, 05:12 AM UTC

    Start Time: 10:06 PM PDT - 05/30/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01180152

  2. resolved May 31, 2026, 09:43 AM UTC

    Start Time: 10:06 PM PDT - 05/30/26 End Time: 12:08 AM PDT- 05/31/26 We received notification that the network issues previously reported by Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01180152