TeleSign incident

Quality degradation - United States (US) - All MNOs

TeleSign experienced a minor incident on April 23, 2026 affecting United States, lasting 4m. The incident has been resolved; the full update timeline is below.

Started: Apr 23, 2026, 11:58 AM UTC
Resolved: Apr 23, 2026, 12:03 PM UTC
Duration: 4m
Detected by Pingoru: Apr 23, 2026, 11:58 AM UTC

Affected components

United States

Update timeline

investigating Apr 23, 2026, 11:58 AM UTC

Issue: US/CA Operators - Quality degradation Start Time: 04:35 PT - 04/23/26 End Time: Ongoing Summary: We currently experience quality degradation toward United States. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01161496
resolved Apr 23, 2026, 12:03 PM UTC

Issue: US/CA Operators - Quality degradation Start Time: 04:35 PT - 04/23/26 End Time: 05:00 PT - 04/23/26 Summary: We currently experience quality degradation toward United States. SMS messages towards these operator(s) may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01161496