TeleSign incident

Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10)

Major Resolved View vendor source →

TeleSign experienced a major incident on May 30, 2026 affecting Saudi Arabia, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2026, 03:35 AM UTC
Resolved
May 30, 2026, 06:25 AM UTC
Duration
2h 49m
Detected by Pingoru
May 30, 2026, 03:35 AM UTC

Affected components

Saudi Arabia

Update timeline

  1. investigating May 30, 2026, 03:35 AM UTC

    Start Time: 8:29 PM PST - 05/29/26 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179915

  2. resolved May 30, 2026, 06:25 AM UTC

    Start Time: 08:29 PM PST - 05/29/26 End Time: 09:41 PM PST - 05/29/26 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) (420/04;09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179915