TeleSign incident

Operator Alert - Guatemala (GT) - Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) - 5/28/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 29, 2026 affecting NA & LATAM - All countries, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 07:01 AM UTC
Resolved
May 29, 2026, 09:42 AM UTC
Duration
2h 41m
Detected by Pingoru
May 29, 2026, 07:01 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating May 29, 2026, 07:01 AM UTC

    Start Time: 23:56 PDT - 5/28/26 End Time: Ongoing We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01179271

  2. resolved May 29, 2026, 09:42 AM UTC

    Start Time: 23:56 PDT - 5/28/26 End Time: 02:41 AM PDT - 5/29/26 We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01179271