TeleSign incident

Operator Alert - Saudi Arabia (SA) - MTC Saudi Arabia (Zain SA) (420/04;09;10) - 05/27/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 28, 2026 affecting EMEA - All countries and Saudi Arabia, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 03:40 AM UTC
Resolved
May 28, 2026, 05:44 AM UTC
Duration
2h 4m
Detected by Pingoru
May 28, 2026, 03:40 AM UTC

Affected components

EMEA - All countriesSaudi Arabia

Update timeline

  1. investigating May 28, 2026, 03:40 AM UTC

    Start Time: 08:33PM PDT - 05/27/2026 End Time: Ongoing We received notification that MTC Saudi Arabia (Zain SA) (420/04;09;10) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01178510

  2. resolved May 28, 2026, 05:44 AM UTC

    Start Time: 08:33 PM PDT - 05/27/2026 End Time: 09:44 PM PDT - 05/27/2026 We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia (SA) have been resolved. MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01178510