TeleSign incident

Operator Service Alert Brazil (BR) - Claro (724/05;12;38)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 27, 2026 affecting Brazil, lasting 6h 46m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 04:52 AM UTC
Resolved
May 27, 2026, 11:39 AM UTC
Duration
6h 46m
Detected by Pingoru
May 27, 2026, 04:52 AM UTC

Affected components

Brazil

Update timeline

  1. investigating May 27, 2026, 04:52 AM UTC

    Issue: Brazil (BR) - Claro (724/05;12;38) Quality degradation Start Time: 09:00 PM PDT - 05/26/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF[01177843]

  2. resolved May 27, 2026, 11:39 AM UTC

    Start Time: 09:00 PM PDT - 05/26/26 End Time: 04:30 AM PDT - 05/26/26 We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01177843]