TeleSign incident

Operator Alert - Israel (IL) - Cellcom Israel Ltd. (425/02;15)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 21, 2026 affecting EMEA - All countries, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 08:02 AM UTC
Resolved
May 21, 2026, 10:43 AM UTC
Duration
2h 41m
Detected by Pingoru
May 21, 2026, 08:02 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 21, 2026, 08:02 AM UTC

    Start Time: 00:30 PT - 05/21/26 End Time: Ongoing We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01174756

  2. resolved May 21, 2026, 10:43 AM UTC

    Start Time: 12:30 AM PDT - 05/21/26 End Time: 02:27 AM PDT - 05/21/26 We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01174756